RETURNS, EXCHANGES, OR REFUNDS

Here at W.V. Candle Co. we take great care to inspect all of our products before shipping them to our customers.  We are not able to accept returns or issue refunds on candles that have been used.  We will, however, replace or refund products that were damaged during shipment if you submit photographic proof to us at W.V. Candle Co. within one week of delivery.

It is also possible to exchange one candle for another of the same size and price within 14 days of purchase.  The buyer will be responsible for the shipping costs on all return items.

If your package has been damaged during shipping, please return your unused candle(s) to receive a full refund of the purchase price, minus shipping and handling costs within 14 days of delivery. For any further details, please contact us at hello@wvcandleco.com.



BROKEN ITEMS

If you have a broken candle or reed diffuser:
*Take a picture of the broken item by itself...
*Take a picture of the broken item WITH the original packaging in the same picture...
*And, take a picture of the original packaging by itself.

The pictures need to be emailed to hello@wvcandlco.com within 24 hours of receiving the package.

The post office may need to see the packaging to reimburse the cost of the candle and additional shipping. DO NOT THROW PACKAGING AWAY IMMEDIATELY. This helps keep the costs down. If you are not notified within five business days, you can reuse or throw the packaging out.

We pack our candles very well. Often we wrap them in multiple items and boxes. We do not anticipate any breaking, but it does occur.

CANDLE CARE

• Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
• Follow the 2 foot rule - don't place a burning candle near clothing, books, curtains, or anything flammable.
• Keep lit candles away from drafts, ceiling fans, and any air currents.
• Trim wick to 1/4 inch before lighting each time. This helps prevent the flame from getting too large. It also helps the candle burn better.
• Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
• Extinguish a candle if the flame gets too close to the candle holder or container.
• Place burning candles at least 3 inches apart from one another.
• A burning candle should not be used as a nightlight.
• A candle should not be burned for more than 4 hours at a time.
• Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1/2 inch of wax remains in the container.